In my blog a couple of weeks ago, I spoke about Employee Assistance Programs (EAPs) going unchecked. I would like to talk this week about managing our expectations or understanding the risk.
I have done a small survey of my clients about why they have purchased an EAP? Most business owners have purchased the plan to help an employee in crisis. This is not necessarily what an EAP does.
I already knew an EAP was for a short term situation, however, I thought they would assist someone in crisis and help them find the long term care they required.
I had a situation a while back where their was an employee in crisis. The EAP came in and helped the employee find the care they needed, and assisted the manager in dealing with the needs of the employee. They exceeded my expectations.
Now we come to a couple of years later and the EAP was not able to help the employee in crisis. The employer stepped in and has helped the employee find the care they required. The EAP has come back and said this is not their area of expertise.
I have asked my clients if at all possible, to follow up on employees that come to them and just ask the question, Did the EAP help?
We also have a responsibility to understand what we are selling and what your perception is on what you are purchasing. As you might of guessed, I am going to be doing more research into this area.
To work with a broker who cares about you and your employees, contact Glendinning Insurance.