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Are You Managing Expectations?

I am finding with the Employee Assistance Programs (EAP) the biggest problem comes in managing the expectations of the time it takes to receive assistance.  When an employee calls the 1-800 number they ask the question, “Is this an Emergency?”.  My perception of an emergency is, are you in a suicidal state.  So most people say no.

The EAP provider then prioritizes your need for assistance.  Sometimes by the time they are able to get you into a councilor it can be 5 to 10 days.  I highly recommend that when you speak to the person on the phone that you receive a very clear understanding of what time frame you are looking at.  Although it might not be an emergency today, it does not mean 5 to 10 days is acceptable either.  That way you can ask what other assistance is available in the meantime?

Ensuring you have a clear directive of what to expect from your EAP Provider, will leave you feeling that they are providing you with the assistance you require.

If you would like to work with a Broker who understands the product they are selling, contact Glendinning Insurance Services at (250) 764-0142.

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